Site use and accounts
Users creating an account on elektroterapi.com.tr are responsible for providing accurate current information, safeguarding account credentials and using services in accordance with applicable law. Passwords should not be shared; unusual account activity should be reported to customer relations.
Brands, visuals, text, interface elements and other intellectual content on the site are protected by the relevant rights holders. Unauthorised copying, reproduction or commercial use is not permitted.
Product information, orders and delivery
Technical information on product pages explains the model configuration. Intended use, accessory compatibility, stock, delivery scope and quote-only model conditions must be confirmed during the order or price-request stage. Seek qualified professional advice where necessary for technical-equipment selection.
Before submitting an order, users should review the product, quantity, contact and delivery information. If stock, configuration or supply conditions change, Esas Medikal will communicate the current status during the order process.
Cancellation, withdrawal and returns
For a cancellation or return request, contact customer relations as soon as possible. Assessment is made under the applicable consumer rules, the order’s preparation/shipping status, product type, packaging and accessory integrity. Statutory withdrawal exceptions and conditions related to hygiene, made-to-order products or usability should be checked before the transaction.
Warranty, technical service and fault reports
Warranty scope is assessed against the manufacturer or importer warranty certificate and current product documentation. Sharing the model, proof of purchase, serial number and a clear fault description assists assessment. Esas Medikal can provide information to coordinate with the authorised service or supplier where needed.
Data protection and communication preferences
Personal data shared during account, order and contact processes may be processed to respond to requests, operate orders, provide after-sales support and meet legal obligations. Commercial electronic-communication preferences require separate consent and can be updated through the relevant channels.
