How are warranty conditions assessed?
Warranty assessment uses the manufacturer/importer warranty certificate, proof of purchase and current product documentation. Providing the model, serial number and fault description helps the process. You can confirm authorised-service information in the product documents or request coordination information from Esas Medikal.
How can I cancel an order?
Contact customer relations before the order is prepared and handed to the carrier. The request is assessed against the order’s current status. Where an order has been shipped, cancellation, refusal of delivery, withdrawal or return is handled separately according to the product type and applicable rules.
How can I confirm shipping and delivery information?
Review delivery details when placing the order. Shipment scope, stock and supply conditions may vary by model. Tracking information is shared through the order communication channel once the shipment is created; notify us in advance of any special delivery requirements.
How do I submit a return or withdrawal request?
Send your request to customer relations with the product and order information. Packaging, accessories, usability/hygiene conditions and the order stage are considered. Statutory exceptions are assessed individually for each product.
Where should I go for technical service or a fault?
First review the safety and service directions in the product manual. You may contact the authorised service listed on the warranty certificate or contact Esas Medikal with the model, serial number and fault description. Do not send a product before confirming the authorised-service acceptance and dispatch method.
Can I receive technical support for product selection?
Yes. Product-page model features can support a decision, but do not replace diagnosis or an individual treatment recommendation. You may request model information from customer relations for use environment, intended purpose, accessory needs and compatibility; consult a qualified health professional where appropriate.
